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These terms set out the relationship between you and 3u3u win — what we commit to, what you agree to when you open an account, and how to reach us when a question comes up. Access to the platform depends on local law and is available only where eligible regions permit.
By opening an account and using the platform, you accept these terms in full. They govern your account registration, how you use the site, how we handle account wallets, and the conduct we expect from all account holders. We update the terms from time to time; the version shown on this page at the time you log in is the one that applies to your session. Your account wallet — the balance that reflects deposits made via GCash, Maya or GrabPay — is subject to the transaction and verification conditions described in the account settings area. We do not process transactions or hold account funds outside those conditions. If a deposit does not reflect in your wallet after completing the payment steps shown in your account, contact support before initiating another transaction. Access to 3u3u win is available where local law in the Philippines permits it. We do not make any claim about regulatory approval beyond what is stated here, and we do not accept accounts from regions where the service is unavailable. If eligibility is uncertain, check the access conditions in the registration flow — those fields reflect the current eligible scope and are the accurate reference.
Deposits via GCash are subject to the limits and verification steps shown in your account wallet screen.
Maya transfers follow the same account-level conditions; confirm the amount and reference before submitting.
GrabPay is available as a payment context where enabled; check your account for current availability.
InstaPay transfers are processed through your linked e-wallet; the account dashboard shows the current status.
Not everything connected to your session falls under a single set of rules. This section clarifies what is covered by our terms, what sits outside our direct policy, and where you should look for specific conditions.
Registration, login, session management and account suspension are all within the scope of these terms. The conditions shown during registration are binding from the moment you submit your details.
Deposits and account wallet activity processed through GCash, Maya or GrabPay fall under our transaction conditions. Third-party e-wallet providers operate under their own separate terms.
Game content from studios such as CQ9, Pragmatic Play and Habanero is delivered under their own licensing arrangements. We publish their titles in the lobby; their game rules and mechanics are set by the studio.
Links to external services, payment processors and identity verification partners are outside our policy scope. Those services have their own terms, and we are not responsible for their conduct or decisions.
You have practical options available whenever a policy question comes up. If the information on your account appears incorrect — a name, a contact detail, a payment method on file — you can update it directly through the account settings page. Changes to sensitive fields may require identity verification steps shown in the account flow itself; follow the instructions displayed at that point rather than contacting support first. Transaction records are visible in your account history section. If a transaction shows a status you do not recognise, note the reference number shown there before contacting support — that reference speeds up the resolution process. For policy questions that are not resolved through account settings, our support team handles them via the contact paths listed below.
Your full transaction history is in the account dashboard. The reference number on each entry is what support needs when you raise a question about a specific deposit or wallet movement.
Update your name, contact number or linked payment method in account settings. Follow the verification steps shown on screen — those steps are required before changes take effect.
If a term is unclear or you disagree with how it has been applied to your account, state the specific clause and your account reference when you contact support. Vague requests take longer to resolve.
Support handles account-level policy matters through the contact channels below. Give your account email and the relevant transaction or session reference so the team can locate the correct record quickly.
When a policy question or account issue needs a direct answer, these are the channels to use. Have your account email and any relevant reference number ready before you reach out — it keeps the process straightforward.
Open the chat widget from any page on the site. State your account email and the policy or transaction reference at the start of the conversation.
Send your question to the support address listed in the Contact section of your account page. Include your account reference and a clear description of the issue.
The help section in your account dashboard contains answers to the most common policy and wallet questions. Check there first before opening a support ticket.
We collect account data — your registration details, session activity and transaction records — to operate your account and meet the conditions described in these terms. We do not sell your personal data to third parties. Data is retained for the period required to maintain your account and satisfy the conditions set by our platform operating procedures; you can request information about your retained data through the support channels above.
We use cookies to maintain your session, remember your preferences and measure how the site is used. You can adjust cookie settings in your browser at any time; some site functions require session cookies to work.
Your account password and any linked e-wallet credentials are your responsibility. Do not share them. If you suspect unauthorised access, change your password immediately and contact support using the chat or email paths above.
Transaction and account records are kept for the period our operating conditions require. After account closure, records are held for the minimum period required, then removed from active systems.
To update personal data, use the account settings page. To request a copy of data we hold or to raise a concern about how it is used, contact support by email with your account reference and the specific request.
These are the questions we hear most often about how our terms apply to accounts, data and access in the Philippines.
Access to 3u3u win depends on local law and is available where eligible regions permit. If the registration flow allows you to complete sign-up, the terms on this page apply to your account and every session you open from that point.
Send a request to the support email address listed in your account's Contact section. Include your account email and state clearly that you are requesting a copy of your personal data. The support team will respond through the same channel.
Yes. Go to account settings and follow the fields shown there. Sensitive changes — such as a linked Maya or GrabPay account — require verification steps displayed on that screen. Complete those steps before expecting the change to take effect.
Transaction and registration records are retained for the minimum period our operating conditions require after account closure. After that period, active records are removed. Contact support by email if you want confirmation of the specific retention period for your account.
Game rules and mechanics for titles from studios such as Pragmatic Play, CQ9 and Habanero are set by those studios under their own arrangements. We publish the titles in the lobby; queries about specific game outcomes should be directed to support with the game name and session reference.
Contact support via live chat or email. State the specific clause you believe applies, your account email, and the relevant transaction or session reference. The more specific you are at the start, the quicker the team can locate the correct record and respond.