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This page tells you exactly what data we collect when you open and use your 3u3u win account, how we store it, and what choices you have over it. Availability depends on local law and is limited to eligible regions where we operate.
When you register an account, we collect the details you enter directly — your name, contact information, and the e-wallet identifiers you link for deposits and withdrawals. If you connect a GCash wallet, a Maya account, or a GrabPay payment source, we record the reference numbers associated with those transactions so your account history stays accurate and traceable. We do not store full payment credentials; transaction identifiers and timestamps are what we keep. Beyond what you enter, we collect data your device and browser send automatically — IP address, device type, session duration and the pages you visit within the platform. This helps us detect unusual access patterns and maintain account security. We do not sell this information to third parties for marketing purposes. Where we share data with service partners — such as payment processors handling your GCash or Maya transfers — those partners are limited to using it only for the transaction at hand. Your account data is retained for as long as your account remains active and for the period required by applicable law after closure. You can request a copy of what we hold at any time through our support channel.
Transaction reference numbers from GCash deposits are logged to your account wallet history.
Maya transfer records are stored against your account for reconciliation and dispute resolution.
GrabPay payment identifiers are retained alongside the date and amount of each transaction.
InstaPay transfer confirmations are attached to your account ledger during the period required by law.
This policy applies to data we collect and process directly through the 3u3u win platform. It does not extend to third-party services you reach from links on our site, nor to the data practices of payment processors you use independently. Understanding the boundary helps you know where to direct a data question.
Login credentials, session tokens and access logs generated when you sign in to your 3u3u win account fall within this policy. We control how that data is stored and who can view it.
Deposit and withdrawal records tied to your account — including GCash, Maya and GrabPay reference numbers — are covered here. The payment processor's own handling of your wallet data is governed by their separate policy.
Browsing behaviour within our platform — game sections visited, search terms entered in our lobby, time spent on pages — is captured by our analytics. This data informs how we organise content; it is not shared for advertising.
External links, social media platforms and any app outside our domain follow their own privacy terms. Once you leave our site, this policy no longer applies and you should check the relevant third-party terms.
You have concrete options when it comes to the personal data we hold. Reviewing your account transaction history is straightforward — log in, open the account dashboard, and your deposit and withdrawal records are listed there with dates and reference numbers. If any detail looks wrong, the correction path starts with our support team; they can verify the record against the original transaction and update what is inaccurate. If you want a summary of the personal data attached to your account, submit a request through the support channel and we will compile what we hold. For data you believe should be removed — where removal is permitted under applicable law — the same channel handles that request. We will confirm receipt and respond within the period required by relevant regulations. Access and correction are available to all account holders; other requests depend on the legal basis for holding your data.
Your transaction history and account details are visible after login on the account dashboard. Check deposits, withdrawals and session records directly from there without contacting support.
If your registered name, contact number or linked e-wallet identifier is wrong, raise a correction request with support. Verification of identity is required before any change is applied.
Submit a request to our support team to receive a compiled record of the personal data we hold on your account. We will acknowledge the request and respond within the legally required period.
If something in this policy is unclear — how a specific data type is used, how long it is kept, or who has access to it — reach out through the support contact below and we will answer directly.
For any question about your data — correction, access, or a specific concern about how we handle your information — the paths below connect you directly to the right team.
Open the chat widget from your account dashboard to reach support directly. This path handles account-level data questions and correction requests.
Send data requests or privacy concerns to our support email. Include your account username and the specific data type your request relates to so we can respond accurately.
Your account dashboard shows your transaction records, linked payment methods and session history. Start there before raising a request — many details are already visible after login.
We keep your account data on servers with access controls that limit who within our operation can view personal records. Passwords are stored in hashed form; we do not hold them in plain text. Session tokens expire after inactivity to reduce unauthorised access risk.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. Analytics cookies track aggregate browsing patterns within the platform. You can adjust cookie preferences through your browser settings; disabling functional cookies may affect account features.
Account data is kept for as long as your account is active. After account closure, we retain records for the period required by applicable law — primarily transaction history that may be subject to financial regulation. After that period, data is deleted or anonymised.
Access to personal account data within our team is role-limited. Payment partners — such as the processors handling GCash and Maya transfers — receive only the transaction identifiers needed to complete or verify a payment. No wider data is shared with them.
When this policy changes, the updated version is posted at this URL with a revised date at the top. Continued use of your account after a change is posted constitutes acceptance. If a change materially affects your rights, we will notify you through your registered contact.
If your question is not covered here, contact support directly through live chat or email with your account details.
We collect the name, contact information and e-wallet identifiers you enter during registration. Device data — IP address, device type and session timestamps — is also captured automatically when you access the account. We do not collect more than what is needed to run your account and process transactions.
Yes. Reference numbers and timestamps for GCash, Maya and GrabPay transactions are recorded in your account ledger. We do not store your full wallet credentials or PIN. The record is used for transaction history, reconciliation and dispute resolution if needed.
Your transaction history, linked payment methods and recent session records are visible in your account dashboard after login. For a full compiled summary of personal data we hold, submit a request to our support team and we will respond within the required period.
Contact our support team through live chat or email. State which detail is incorrect and provide the accurate information. We require identity verification before applying any change to protect the account from unauthorised edits.
After closure, transaction records are retained for the period required by applicable financial and legal regulations. Once that retention period ends, the data is deleted or anonymised. Account access details are removed sooner, as there is no ongoing legal requirement to keep them.
Our policy covers how we handle the transaction data that reaches our platform. GCash, Maya and GrabPay each operate under their own separate privacy terms for data held within their own systems. If you have a question about data on the wallet side, check the relevant provider's policy directly.